Norfolk Citizens Advice
Also known as: Norfolk Citizen's Advice Bureau, Norfolk Citizens Advice Bureau, Norwich and District Citizens Advice Bureau, Norwich and West Norfolk Citizens Advice Bureau, The Friends of Norfolk Citizens Advice
The Citizens Advice service aims to: Provide the advice people need for the problems they face Improve the policies and practices that affect peoples livesOur free, independent, confidential and impartial advice and information services are available to all residents of Norfolk regardless of race, gender, disability, sexuality or nationality.
Activities & Mission
The Citizens Advice service aims to: Provide the advice people need for the problems they face Improve the policies and practices that affect peoples livesOur free, independent, confidential and impartial advice and information services are available to all residents of Norfolk regardless of race, gender, disability, sexuality or nationality.
Areas of Operation
Where this charity is registered to operate, as self-declared to the Charity Commission. These are regulatory classifications, not a list of active programmes, and don't necessarily indicate fundraising activity in each location.
Local Authority
Financial Information
Financial Efficiency
Higher than 80% of UK Associations charities with income £1M to £10M (sample: 256). How is this calculated?
Higher than 100% of UK Associations charities with income £1M to £10M. How is this calculated?
Lower overhead than 75% of UK Associations charities with income £1M to £10M. (Lower overhead is generally read as more efficient.) How is this calculated?
Latest Financial Breakdown
Income Sources
Expenditure Categories
Financial Trend
Annual Returns
As filed with the Charity Commission for England and Wales. Most recent filing covers the financial year ending 2025.
| Financial Year | Income | Expenditure | Charitable Spending | Net Assets | Reserves | Staff |
|---|---|---|---|---|---|---|
| 2025 | £1,935,459 | £1,966,489 | £1,966,489 | £948,902 | £900,375 | 47 / 144 |
| 2024 | £2,315,085 | £2,216,079 | £2,216,079 | £979,932 | £947,700 | 49 / 145 |
| 2023 | £2,127,798 | £2,040,847 | £2,040,847 | £880,926 | £880,926 | 46 / 147 |
| 2022 | £2,122,646 | £2,024,569 | £2,024,569 | £793,975 | £742,863 | 52 / 110 |
| 2021 | £1,992,559 | £1,950,156 | £1,950,156 | £695,898 | £500,704 | 49 / 102 |
Staff column shows: Employees / Volunteers
Frequently asked questions about Norfolk Citizens Advice
What does Norfolk Citizens Advice do?
The Citizens Advice service aims to: Provide the advice people need for the problems they face Improve the policies and practices that affect peoples livesOur free, independent, confidential and impartial advice and information services are available to all residents of Norfolk regardless of race, gender, disability, sexuality or nationality.
How much income did Norfolk Citizens Advice report in 2025?
Norfolk Citizens Advice reported total income of £1.94m and reported expenditure of £1.97m for the financial year ending 2025, based on the most recent annual return filed with the Charity Commission.
How efficient is Norfolk Citizens Advice?
Norfolk Citizens Advice has a program ratio of 101.6%, meaning that share of its income goes directly to charitable activities. This is higher than 80% of UK Associations charities with income £1M to £10M (sample of 256 charities). See our methodology for how this is calculated.
When was Norfolk Citizens Advice registered as a charity?
Norfolk Citizens Advice was registered with the Charity Commission for England and Wales on 2 September 1998 as charity number 1071297. It has been registered for 28 years.
Who runs Norfolk Citizens Advice?
Norfolk Citizens Advice is governed by a board of 8 trustees. Trustees are legally responsible for the charity's governance and are listed in full on its profile.
Where does Norfolk Citizens Advice operate?
Norfolk Citizens Advice operates in Norfolk, as recorded in its Charity Commission filing.
Is Norfolk Citizens Advice a registered charity?
Yes — Norfolk Citizens Advice is a registered charity in England and Wales, charity number 1071297.
Details
83-87 Pottergate
Norwich
NR2 1DZ
Registry Information
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Major UK charities in the same primary sector, drawn from the curated priority cohort.
Trustees
Also governs 1 other charity
Sectors & Classifications
Also Known As
- Norfolk Citizen's Advice Bureau
- Norfolk Citizens Advice Bureau
- Norwich and District Citizens Advice Bureau
- Norwich and West Norfolk Citizens Advice Bureau
- The Friends of Norfolk Citizens Advice
Data & trust
- Register data refreshed
- 14 May 2026
- Methodology
- How metrics are calculated