Switchboard Lgbt+
Also known as: London Lesbian and Gay Switchboard
Switchboard, the LGBT Helpline provides a telephone, instant messaging and email helpline service from 10am to 10pm every day of the year. We are a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing. We support people to explore the right options for themselves.
Activities & Mission
Switchboard, the LGBT Helpline provides a telephone, instant messaging and email helpline service from 10am to 10pm every day of the year. We are a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing. We support people to explore the right options for themselves.
Areas of Operation
Where this charity is registered to operate, as self-declared to the Charity Commission. These are regulatory classifications, not a list of active programmes, and don't necessarily indicate fundraising activity in each location.
Country
Region
Financial Information
Financial Efficiency
Higher than 78% of UK Beneficiary group charities with income £100K to £1M (sample: 3459). How is this calculated?
Higher than 17% of UK Beneficiary group charities with income £100K to £1M. How is this calculated?
Lower overhead than 12% of UK Beneficiary group charities with income £100K to £1M. (Lower overhead is generally read as more efficient.) How is this calculated?
Latest Financial Breakdown
Income Sources
Expenditure Categories
Financial Trend
Annual Returns
As filed with the Charity Commission for England and Wales. Most recent filing covers the financial year ending 2025.
| Financial Year | Income | Expenditure | Charitable Spending | Net Assets | Reserves | Staff |
|---|---|---|---|---|---|---|
| 2025 | £595,014 | £737,250 | £610,005 | £1,647,074 | £1,275,403 | 8 / 300 |
| 2024 | £576,189 | £685,795 | £522,011 | £1,789,310 | £1,498,033 | 7 / 250 |
| 2023 | £659,019 | £412,226 | £353,707 | £1,902,974 | £1,902,625 | 5 / 250 |
| 2022 | £488,882 | £370,276 | 0 / 209 | |||
| 2021 | £439,124 | £263,220 | 0 / 200 |
Staff column shows: Employees / Volunteers
Frequently asked questions about Switchboard Lgbt+
What does Switchboard Lgbt+ do?
Switchboard, the LGBT Helpline provides a telephone, instant messaging and email helpline service from 10am to 10pm every day of the year. We are a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing. We support people to explore the right options for themselves.
How much income did Switchboard Lgbt+ report in 2025?
Switchboard Lgbt+ reported total income of £595k and reported expenditure of £737k for the financial year ending 2025, based on the most recent annual return filed with the Charity Commission.
How efficient is Switchboard Lgbt+?
Switchboard Lgbt+ has a program ratio of 102.5%, meaning that share of its income goes directly to charitable activities. This is higher than 78% of UK Beneficiary group charities with income £100K to £1M (sample of 3459 charities). See our methodology for how this is calculated.
When was Switchboard Lgbt+ registered as a charity?
Switchboard Lgbt+ was registered with the Charity Commission for England and Wales on 16 February 1987 as charity number 296193. It has been registered for 39 years.
Who runs Switchboard Lgbt+?
Switchboard Lgbt+ is governed by a board of 9 trustees. The chair of trustees is Alexandra Pedisich. Trustees are legally responsible for the charity's governance and are listed in full on its profile.
Where does Switchboard Lgbt+ operate?
Switchboard Lgbt+ operates across 3 areas: Northern Ireland, Scotland and England And Wales.
Is Switchboard Lgbt+ a registered charity?
Yes — Switchboard Lgbt+ is a registered charity in England and Wales, charity number 296193.
Details
LONDON
N1 9QS
Registry Information
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Major UK charities in the same primary sector, drawn from the curated priority cohort.
Trustees
Sectors & Classifications
Also Known As
- London Lesbian and Gay Switchboard
Data & trust
- Register data refreshed
- 14 May 2026
- Methodology
- How metrics are calculated