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the national association of citizens advice bureaux

The charity supports children and young people, elderly people, people with disabilities, people of a particular ethnic or racial origin, other charities or voluntary bodies, and the general public. The National Association Of Citizens Advice Bureaux is a registered charity whose purpose is general charitable purposes. It delivers its work by making grants to organisations. The charity is based in London and operates in England And Wales and Scotland.


This page summarises publicly available information about the charity, including its activities, beneficiaries, and registration details, based on official records.

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Activities & Mission

Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Fundraising

See where The National Association Of Citizens Advice Bureaux is active and find local fundraising opportunities.

Financial Information

Latest Income
£167,727,000
Latest Expenditure
£168,661,000

Financial Efficiency

Program Ratio 98.3%
% of income going directly to charitable activities
Overall Efficiency 97.8%
% of expenditure going to programs (vs overhead)
Administrative Ratio 2.5%
Overhead (fundraising + governance) as % of total expenditure

Latest Financial Breakdown

Income Sources

Donations & Legacies £10,983,000
Charitable Activities £154,080,000
Other Trading £0
Investments £1,675,000
Other Income £989,000

Expenditure Categories

Charitable Expenditure £164,917,000
Raising Funds £2,888,000
Governance £1,400,000
Grants to Institutions £0
Other Expenditure £856,000

Financial Trend

Annual Returns

Financial YearIncomeExpenditureCharitable SpendingNet AssetsReservesStaff
2024£167,727,000£168,661,000£164,917,000£10,897,000£22,343,0001091 / 16000
2023£166,319,000£153,402,000£151,642,000£11,831,000£21,186,0001009 / 16000
2022£153,624,000£151,053,000£149,337,000£9,665,000£18,768,0001024 / 18500
2021£162,631,000£168,822,000£157,256,000£5,891,000£16,136,0001005 / 2500
2020£139,122,000£137,134,000£136,872,000£12,333,000£14,417,000928 / 2500

Staff column shows: Employees / Volunteers