The National Association Of Citizens Advice Bureaux
Notable UK charityAlso known as: Citizens Advice, Citizens Advice Cymru, Citizens Advice Cyngor Ar Bopeth, Nacab
Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Activities & Mission
Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Areas of Operation
Where this charity is registered to operate, as self-declared to the Charity Commission. These are regulatory classifications, not a list of active programmes, and don't necessarily indicate fundraising activity in each location.
Country
Region
Financial Information
Financial Efficiency
Higher than 68% of UK Charitable activities charities with income over £10M (sample: 102). How is this calculated?
Higher than 69% of UK Charitable activities charities with income over £10M. How is this calculated?
Lower overhead than 58% of UK Charitable activities charities with income over £10M. (Lower overhead is generally read as more efficient.) How is this calculated?
Latest Financial Breakdown
Income Sources
Expenditure Categories
Financial Trend
Annual Returns
As filed with the Charity Commission for England and Wales. Most recent filing covers the financial year ending 2025.
| Financial Year | Income | Expenditure | Charitable Spending | Net Assets | Reserves | Staff |
|---|---|---|---|---|---|---|
| 2025 | £167,831,000 | £166,480,000 | £163,109,000 | £12,248,000 | £440,000 | 1055 / 1600 |
| 2024 | £167,727,000 | £168,661,000 | £164,917,000 | £10,897,000 | £22,343,000 | 1091 / 16000 |
| 2023 | £166,319,000 | £153,402,000 | £151,642,000 | £11,831,000 | £21,186,000 | 1009 / 16000 |
| 2022 | £153,624,000 | £151,053,000 | £149,337,000 | £9,665,000 | £18,768,000 | 1024 / 18500 |
| 2021 | £162,631,000 | £168,822,000 | £157,256,000 | £5,891,000 | £16,136,000 | 1005 / 2500 |
Staff column shows: Employees / Volunteers
Frequently asked questions about The National Association Of Citizens Advice Bureaux
What does The National Association Of Citizens Advice Bureaux do?
Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
How much income did The National Association Of Citizens Advice Bureaux report in 2025?
The National Association Of Citizens Advice Bureaux reported total income of £167.83m and reported expenditure of £166.48m for the financial year ending 2025, based on the most recent annual return filed with the Charity Commission.
How efficient is The National Association Of Citizens Advice Bureaux?
The National Association Of Citizens Advice Bureaux has a program ratio of 97.2%, meaning that share of its income goes directly to charitable activities. This is higher than 68% of UK Charitable activities charities with income over £10M (sample of 102 charities). See our methodology for how this is calculated.
When was The National Association Of Citizens Advice Bureaux registered as a charity?
The National Association Of Citizens Advice Bureaux was registered with the Charity Commission for England and Wales on 21 January 1980 as charity number 279057. It has been registered for 46 years.
Who runs The National Association Of Citizens Advice Bureaux?
The National Association Of Citizens Advice Bureaux is governed by a board of 11 trustees. The chair of trustees is Matthew Swindells. Trustees are legally responsible for the charity's governance and are listed in full on its profile.
Where does The National Association Of Citizens Advice Bureaux operate?
The National Association Of Citizens Advice Bureaux operates across 2 areas: Scotland and England And Wales.
Is The National Association Of Citizens Advice Bureaux a registered charity?
Yes — The National Association Of Citizens Advice Bureaux is a registered charity in England and Wales, charity number 279057.
Details
1 Easton Street
LONDON
WC1X 0DW
Registry Information
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Major UK charities in the same primary sector, drawn from the curated priority cohort.
Trustees
Also governs 1 other charity
Also governs 1 other charity
Sectors & Classifications
Also Known As
- Citizens Advice
- Citizens Advice Cymru
- Citizens Advice Cyngor Ar Bopeth
- Nacab
Data & trust
- Register data refreshed
- 30 July 2026
- Methodology
- How metrics are calculated